Cool sustainable fashion • Free shipping • Free 100-day returns
Are you a customer from one of the lovely EU countries? If so - this page holds really important information for you.
Are you from the UK or any other country? You can just go back to shopping as nothing has changed and you can expect to seamlessly and quickly get your order delivered to you :)
Receiving your new sustainable garments has become slightly more complicated but we are working hard with new partners to resolve this for you in the next couple of weeks.
Here are the issues at the moment:
1. Your local VAT rate is payable upon receiving the goods in your home country. However, we are currently working with a new partner to be able to cover these costs for you! Sign up to our newsletter below to learn when this happens!
2. It takes slightly longer than before to get your items delivered. Currently you can expect your items to arrive 10-14 days after dispatch. These transit times are expected to decrease in the near future as customs get used to the new clearance processes.
We dispatch all EU orders on the same or next day after you've placed them.
After that it takes our delivery partners between 10-14 days at the moment to deliver them to you.
These times are not standard but exceptional due to the situation and expected to decrease soon. We are closely following the situation and keeping this page updated.
Unfortunately, right now, yes. Your local VAT rate is payable upon receiving the goods.
However, we are currently working with a new partner to be able to cover these costs for you! Sign up to our newsletter below to learn when this happens!
Nothing has changed here, please contact our team via the Exchanges & Returns page or at hello@blondegonerogue.com to receive a return label.
No, all returns are still free of charge.
We have set up a super-fast return process to have your refund back in your bank account as soon as we receive your item. So, your refund should take 10-14 days after you post the items back to us.
